Case Details

Objectives of the project: This project aimed to develop and support cloud-based call center software to increase sales.

Problems Identified:

• Missing software: Essential parts of the software were still to be developed to make the user experience more enjoyable and the functionality more practical.

• Missing expertise: With such a small in-house team available, the client didn't have a specialist with the expertise to take on all the tasks within the project comfortably.

• Layered project tasks: The project contained many layers that all had their list of requirements and needed a personalized approach.

Solutions

Researching

• After analyzing the project's needs, we quickly identified the stack of expertise required for this project and sought the specialist with the best fit. The client was looking for the fastest and most cost-efficient solution. And we were able to provide that, securing the contract.
  The recruits were fully briefed and maintained under the supervision of Develux, letting the client focus on their team and showcasing the main advantages of our outstaffing.

Development

• The development had to be done according to a strict and particular set of requirements. The new developer got to work after interviewing the client and getting to know their needs and expectations. The goals set forth required an in-depth understanding of PHP.
  We quickly located and provided a top-notch specialist with the required skill set. They managed to take care of all the project tasks in a very short period. This new specialist provided expertise in areas the client's in-house team lacked and seriously managed to boost their performance for this project.
  The integration in and out of the workflow was seamless thanks to the flexible work-frame Develux offers. Our outstaffing solutions allow our clients to inject additional experts into their workflow where needed and take them out just as quickly without worrying about any associated recruitment issues.

Result

Thanks to the swift and efficient work of the specialists provided by Develux, the project was finished on time, yielding outstanding results. The product we developed dramatically increased contact and lead conversion rates while supporting TCPA compliance and demonstrated our ability to take on one-of-a-kind tasks with a particular set of requirements.