INVESTIGATE MANAGEMENT AND CASE TRACKING

Complaint Management system (CMS) is a client-server application whose purpose is to track and store information about complaints and legal actions being processed by The Regulated Industries Complaints Office (RICO) by receiving, investigating, and prosecuting complaints.

ABOUT THE CLIENT The Regulated Industries Complaints Office (RICO) is a statewide agency of Commerce and Consumer Affairs Department. It represents the enforcement arm for various professions and vocations which are licensed in the State. RICO investigates allegations of professional misconduct by licensees and investigates possible unlicensed activity which may be occurring in the State. RICO’s partner agency, the Professional and Vocational Licensing Division (PVL), accepts applications and issues licenses for various licensing boards, commissions, and programs.

RICO investigates complaints received from consumers, various licensing authorities, and anonymous sources. RICO also initiates cases based on referrals from other law enforcement agencies and professional associations. Occasionally, matters are reported by hospitals and employers. RICO also conducts compliance checks along with sweep and sting operations.

SOLUTION

• Case processing

• Person/Company tracking

• History/change tracking

• Letters/forms generating

• Exporting to Excel

• Reporting