We built an all-in-one web app that helps our client manage their core business - installing and maintaining electrical and fibre optic lines.

A tool like that requires extreme care in both its development and design stages, as it should be created with multiple use cases and user roles in mind.

That was the main design challenge we faced: adapting the same tool so it would function well in different roles.

Technicians and project managers would use it for tracking progress on installations, usage of materials, schedules, placement of existing infrastructure and all installed connections, while administration workers would oversee the picture of the whole company and use it as a management tool, to access and download data.

The platform was designed as a mobile-first responsive web app, as it was very important to make it clear and usable for technicians and salespeople who mostly use this tool on mobile devices while working outside.

However, all the elements in the technicians' view responsively adapt for bigger devices used by office staff.

We made the app according to how the company’s workflows were already structured and aimed to make it as clear as possible for everyday task management.

For example, relevant customers/addresses can be found both in list form and through a map. Within each address is a space dedicated to tracking and reporting on tasks.

When working on an individual installation a technician can easily see remaining tasks and easily mark their progress.

More images and a detailed description can be found in the project URL.

Features: All-in-one ERP with GPS capability Booking appointments Automatic email notifications Full responsiveness for mobile devices and PC Task management capabilities Key account information accessible in multiple ways Frontline worker location tracking