CUSTOMER: The leading European provider of payment cards solutions. The company creates top-notch solutions for electronic payments, extending traditional payment cards services.

SERVICES: Solbeg provides support services for Card Management System - the mission critical module of the complete solution for retail banks, national switches, and processors providing their services both for local and cross-border payment management. The end-to-end system allows financial institutions to provide services in all segments of the card business – issuing, acquiring, clearing, POS administration, fraud management, dispute management, and others.

Solbeg provides end user support services:

• Business analysis and consulting during implementation or upgrade of Card Management Suite modules.

• Implementation project management.

• System integration, customization and configuring.

• Scheduled and on-demand updates implementing.

• Software systems testing for particular customer: from reviewing and testing of technical documentation to user acceptance testing.

• HelpDesk (1st, 2nd and 3rd level support services): trouble ticket tracking and reporting, providing user guidance and basic usability assistance, assisting in troubleshooting and fixing standard issues, etc.)

• Consulting with regard to further planned development or change management.