Aciety

Full Revamp of a Ticketing Platform for Officina

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Case Study

About

How rebuilding a flawed ticketing platform’s prototype from scratch helped an Italian startup accelerate software development by 40%, reduce infrastructure and DevOps overhead by 25%, and get a production-ready solution.

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Tech Information

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Amazon
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Healthcare
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mono
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networking
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Product Development
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REST
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*instinctools Portfolios

Company Description

Meet Instinctools - a global AI-powered software engineering company with over 25 years of experience. We help both SMBs and Enterprises build robust, scalable software solutions that excel in functionality and design.

Our core services include:

  • Agentic AI enablement

  • Custom software development enhanced by deep AI expertise

  • Digital product engineering

  • Business process automation

  • Legacy system modernization

  • Advanced data analytics and visualization

  • Cloud infrastructure and DevSecOps

Headquartered in the USA (Maryland) and Europe (Germany), *instinctools offers convenient locations for meeting and collaborating directly with our clients.

We have development centers in Poland, LATAM, India, and Kazakhstan that combine global expertise with a strong price-quality balance to ensure exceptional results across time zones. Our work is backed by ISO-certified quality standards, strategic partnerships with leading tech platform, and a long-standing commitment to engineering excellence. Instinctools holds a broad portfolio of regional and industry-specific certifications, including CIR, HIPAA, and other compliance frameworks required for regulated markets. The 2025 Annual Customer Satisfaction Index is 9.1 out of 10.

Company Information

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